Account Deletion Information for WeBuyGames Users

Best Site To Trade in Games

Cash for Games

About We Buy Games

Courier Service

Fast Track your Trade In!

Frequently Asked Questions

WeBuyGames is the hassle free way to turn your unwanted games, CDs, DVDs, gaming figurines and books into cash and it couldn’t be any easier. Just follow our 4 simple steps and start earning cash today, you can thank us later. 

## Scan your barcode or manually enter the ISBN

Using our app scan all your items individually using the built in camera and get an instant price for your items.

## Get an instant quote

We’ll give you an instant quote and if you’re happy you can accept the offer and let us know your preferred payment method.

## Print off your postage label

Print off the postage label that is sent to your email, box up your unwanted items and post them for free using our designated courier service.

## Get paid

Once we receive and check your unwanted items we’ll pay you the next day. You’ll need a minimum of £5 worth of games, books, CDs, or DVDs to complete an order.

## New and improved delivery and collection service

Working alongside Evri we’re now offering a new and improved delivery and collection service. Benefits include:

- ✅ Saturday collections
- ✅ Online parcel tracking
- ✅ Faster turnaround times
- ✅ Send larger parcels

## Get paid quicker with next day payments

Get cash for your unwanted items faster than ever with new next day payments from WeBuyGames. Get paid the day after we received and checked your items.

How it Works

- ## Webuygames.co.uk will not accept items with any of the following defects:
- 
- ❌  Fire or smoke damage
- ❌  Significant damage or wear to the binding
- ❌  Tears to the cover or pages
- ❌  Book Club Editions
- ❌  Ex-rental copies
- ❌  Missing, loose or torn pages
- ❌  Strong smell of any kind (including cigarette odour)
- ❌  Water, moisture damage, or mould
- ❌  Workbooks with writing in them (e.g. tests part or fully completed)
- ❌  Missing or wrong discs
- ❌  Copied or Pirated discs
- ❌  Discs without all of the original packaging, artwork or instructions
- ❌  Discs with cracks, deep scratches or that are misshapen
- ❌  Items with an ISBN or barcode number different than that on the packaging even if the title is the same
- ❌  Access code missing/used
- ❌  Badly stained
- ❌  Book missing from box set
- ❌  Damage to popup
- ❌  Incomplete
- ❌  Misprint
- ❌  Items which look like they have been chewed on will not be accepted
- ❌  Corrected or uncorrected proof copies of books
- ❌  Promo copies
- ❌  Sound does not work
- ❌  Cracked boxsets and multi disc cases
- ❌  Print on demand, or self published books.

## Any items found missing from an offer will not be paid for.

- ## We can accept items with underlining, highlighting, or annotations on the following conditions:
- 
- ✅  There are no crude words or pictures
- ✅  Folio books with or without their slip-case
- ✅  These do not cover more than 50% of any given page
- ✅  It does not affect the text
- ✅  There are no pictures coloured in
- ✅  These are not on more than 20% of the books pages

If a book originally came with a dust jacket, CD or DVD it must accompany the book when shipped to us. Computer manuals and language courses originally issued with a CD will not be accepted without the CD. All CD’s and DVD’s must be in working condition.

Ex-library books are accepted but must be in reasonable condition.

Excessive writing, underlining, and/or highlighting or ‘reminder’ marks on page edges may also result in a reduction of the quoted price or the book being rejected.

A small amount of writing, underlining or highlighting of pages is usually okay, as long as it is on fewer than 20% of the book’s pages.

Discs must not be cracked, dented, have deep scratches or other damage. Light surface scratches are usually acceptable providing it does not impact on the discs ability to play. We require that all the original packaging, artwork, booklets and instructions are present and these should not be defaced or damaged. Cases may have light surface scratches but shall be complete and unbroken.

All orders are subject to our acceptance at our sole discretion. All items are checked by our quality control team. WeBuyGames.co.uk will not make payment for any item not meeting the condition guidelines set out on the website, the WeBuyGames.co.uk decision on this matter is final. Items that fail the quality process or ones sent that have not been included in the original trade can be returned at the expense of the customer as set out in ‘Return Postage Costs’ below. Any items which the customer does not wish to be returned will be recycled responsibly.

## Return postage costs

| CD | DVD | GAME | BOOK* |
| -- | --- | ---- | ----- |
| £1.00 | £1.00 | £1.00 | £2.40 |

**If the book is over 1KG, the postage costs may be more and the seller will be informed of this in advance.*

The seller will be informed of any items which have failed the quality control process by email. Should Webuygames.co.uk not receive any response within 3 working days of the initial email, a phone call will be made to the seller and if necessary a message will be left. If Webuygames.co.uk receives no response within 24 hours of this phone call the cost of damaged or missing items will be removed from the offer and damaged items responsibly recycled.

Item Condition Guidelines

Key Terms and Conditions

Following our simple guidelines will ensure your items reach us in the condition you sent them. Simply follow our guide below and you’ll have your items packed in no time!

## Use the correct number of boxes

Pack your items into the correct number of boxes as determined by our clever box calculator. When creating multiple offers please do not mix offers in boxes and ensure the label affixed corresponds to the contents. This means we can easily track your items – ensuring you get paid faster.

Each box needs a separate label, extra labels can be found in your account.

## Box sizes

Your box should weigh no more than 15kg and be no more than 120cm in length. If you add the two shortest dimensions and multiply them by two, the total calculation should be under 225cm.

## High quality packaging

Whatever you decide to use to package your games – make sure it’s strong and durable. Corrugated cardboard is a great choice as they’re cushioned, and heavy duty.

## Secure your items

Bubble Wrap is the ideal material to secure your items in the box and prevent damage. Try to pack heavier items first and don’t use a box that’s too large – your items will move around and could damage one another. Use strapping where possible to seal and secure your box.

## Double check your items

It might sound obvious but make sure you’re sending all the items that are listed in your selling basket.

## Remove any existing labels

Remove any labels, hazardous materials indicators, and other previous shipment labels. Ensure your label is attached securely and the barcode is not obscured by tape. This will allow your box to be easily tracked – meaning you get paid quicker!

## Post within 7 days

Prices offered for games, books, CD’s and DVD’s remain in place for 7 days, so to make sure you get the cash you’re expecting, please post your items within this time frame.



- ## Packaging Dont's
- 
- ❌  **Badly packaged**
- Don’t use flimsy, or damaged boxes as they may receive further damage whilst in transit. Ensure the box is in good shape and not worn out.
- 
- ❌  **Label as fragile**
- Labelling your boxes as ‘fragile’ or ‘handle with care’ aren’t a substitute for careful packing.
- 
- ❌  **Don’t allow contents to move**
- Choose the appropriate size of box for your items, try not to under-fill boxes (these could collapse) and over-filled ones might explode.




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