Frequently Asked Questions

How will I get paid?

At We Buy Games we pay faster than any of our competitors, and you can choose your preferred method of payment. Sweet. Choose from:

• Bank Transfer
• PayPal
• Cheque

We endeavour to pay you via your preferred payment method the day after we check your items (although it may take slightly longer if we’re very busy!).

I have entered some barcodes and it says you’re not making an offer for these items. Why not?

The more common an item is the less likely we are to accept it. Please be aware, the prices and the list of items we can buy are updated every day so keep checking back if you’ve not been offered the price you wanted!

Do you buy PC Games?

Unfortunately we do not buy PC games due to them having a unique product code. Once the code is used the game is unusable to anyone apart from the person who entered the code.

Will you buy multiple copies of the same item?

Yes, the best thing for you to do is to email us at [info@webuygames.co.uk](mailto: info@webuygames.co.uk) with how many copies you have and the games barcode and we will look into it for you.

What games don’t you accept?

Incomplete items/box sets. Blank discs. Free Games – for example items given away by magazines and newspapers. Pirate Games will not be accepted.

How do I add my voucher code?

To add on your voucher code, you need to be on the selling basket page.

How do I find my offer ID number?

You will need your Offer ID number when you contact us. To find your offer ID number, you will need to log into your account, your Offer ID number can be found under ‘Past Offers’.

Will you buy games with a missing case or packaging?

We would not buy items with missing cases, packaging or that are damaged. Please read our condition guidelines

What should I do if I need another postage label

We generate the correct number of postage labels depending on the weight of your items, however, should you require more you can contact us at info@webuygames.co.uk

What is the Process?

It is a simple 4 step process:

• You type in the Barcode, IBSN, figure name or keyword of the item that you wish to sell.
• We tell you how much we can pay for your item. If you are happy with the value you accept and your items are moved to the seller basket.
• Choose if you require collection and drop off and print off a free label, box up your items (see our packaging guidelines) and take them to your nearest MyHermes drop off point. At the store just hand over the box and ask for a receipt. The shipping is free and you do not have to pay any money. You should refer to the packing guidelines as to how to box up the items.
• It will take 3 – 5 days for the items to reach us and upon receipt we will email you to confirm receipt. Once we’ve received and checked your items we will pay you according to your preferred method either cheque, PayPal or direct transfer to your bank account, the next working day.

How long after acceptance of our offer do I have to send the items?

You should send your items within 7 days of acceptance of our offer. If we have not received the items within 21 days the price offered may not be valid and upon receipt the amount paid may be adjusted by us to the current valuations.

I live near you, can I drop off my items personally?

We’re sorry but we’re not set up for members of the public dropping off items directly. You should use the freepost service and in most cases the items will be delivered to us the next working day.

I would like to send you regular consignments. Is there any special benefit to me?

If you would like to send us regular consignments of games, books, CD’s, DVD’s or Blu-Rays please contact us and we’ll advise you if there might be any special benefit for providing us with a regular supply of games.

Do I need to put anything inside my box?

Apart from your games and protection for them, no. The way we can tell which box of items belongs to you is from the unique barcode that is on the bottom of your free postage label.

I can’t print from my Computer so can’t print a shipping label – what do I do?

This is no problem. Contact us with your address and we’ll post you a label.

I am having technical problems using the site?

If you are having problems we want to know about them. Please email us on [info@webuygames.co.uk](mailto: info@webuygames.co.uk)

As well as your games we also buy books, CDs and DVDS…

Do you purchase book club editions of books?

Unfortunately, we cannot purchase book club editions.

Do you purchase Readers Digest books?

If the Readers Digest edition has an ISBN number (and the more recent editions do on the publishing information page at the front of the book) this can be typed into our website and these are treated just like any other book. If the edition does not have an ISBN number unfortunately we are not able to purchase the book.

Do you purchase ex library books?

Yes we do purchase ex library books proving they are in a reasonable condition. You must have permission from the library and it must be stamped with the libraries withdrawal stamp. If you are a library service with multiple books we recommend that you contact us directly since we have a library book purchasing service which is more likely to suit your needs.

Do you accept Textbooks on webuygames.co.uk?

Yes we do buy textbooks. In fact college level textbooks are more likely to be purchased than many other types of book. Type in the ISBN number and we’ll make you an offer.

I have old books without ISBN numbers. Will you buy these?

This website cannot cater for this sort of book. However it does not mean that we are not interested. We suggest that you take pictures of the books and send them to us and we’ll get back to you as quickly as we can. Just so you know we are unlikely to be interested in 20th century encyclopaedias.

If you have old books without ISBN numbers please contact us

You mention ISBN – what is this?

ISBN stands for International Standard Book Number. Since 1970 the vast majority of titles that have been published have a unique number identifying it. This is either a 10 or 13 digit number. It is normally found on the back cover of the book under a barcode. However it can be located in other places:

• Inside the front or back flap on a dust jacket
• On certain paperbacks, just inside the front cover
• On the 2nd or 3rd page of the book where all the publishers information is located

I am confused by what barcode number I input to the site?

For discs you input the number below the barcode including the digits on the extreme left and right. Use the barcode that is printed on the original packaging. Any other barcodes on stickers are likely to have been placed on by the retailer and should be removed particularly if they cover the original barcode.

I can’t find an answer to my question above?

Visit our contact us page and use our web form to submit your enquiry, one of our experts will be in contact to help you with your questions.