Acceptance Guidelines

Webuygames.co.uk will not accept items with any of the following defects:

All products:

  • Fire or smoke damage
  • Strong smell of any kind (including cigarette odour)
  • Water, moisture damage, or mould
  • Badly stained
  • Incomplete
  • Items which look like have been chewed on will not be accepted
  • Dirty (Sticky residues or covered in dust, food, skin or any dirt)
  • Damaged
  • Incomplete

Video Games, DVDs, CDs and Books:

  • Significant damage or wear to book binding
  • Tears to the cover or pages
  • Book Club Editions
  • Ex-rental copies
  • Missing, loose or torn pages
  • Workbooks with writing in them (e.g. tests part or fully completed)
  • Missing or wrong discs
  • Copied or Pirated discs
  • Discs without all of the original packaging, artwork or instructions
  • Discs with cracks, deep scratches or that are misshapen
  • Items with an ISBN or barcode number different than that on the packaging even if the title is the same
  • Access code missing/used
  • Book missing from box set
  • Damage to popup
  • Misprint
  • Corrected or uncorrected proof copies of books
  • Promo copies
  • Cracked boxsets and multi disc cases
  • Self-Published Books or Print on Demand
  • Sound does not work

We can accept items with underlining, highlighting, or annotations on the following conditions:

  • There are no crude words or pictures
  • These do not cover more than 50% of any given page
  • It does not affect the text
  • There are no pictures coloured in
  • These are not on more than 20% of the books pages.
  • If a book originally came with a dust jacket, CD or DVD it must accompany the book when shipped to us.
  • Computer manuals and language courses originally issued with a CD will not be accepted without the CD. All CD’s and DVD’s must be in working condition.
  • Ex-library books are accepted but must be in reasonable condition.
  • Excessive writing, underlining, and/or highlighting or ‘remainder’ marks on page edges may also result in a reduction of the quoted price or the book being rejected.
  • A small amount of writing, underlining or highlighting of pages is usually okay, as long as it is on fewer than 20% of the book’s pages.
  • Discs must not be cracked, dented, have deep scratches or other damage. Light surface scratches are usually acceptable providing it does not impact on the discs ability to play.
  • We require that all the original packaging, artwork, booklets and instructions are present, and these should not be defaced or damaged.
  • Cases may have light surface scratches but shall be complete and unbroken.

Consoles Guidelines

  • Consoles must be fully functional and include all parts and original system software
  • Must include original working power supply, controllers and stylus, accessories (where applicable) and cables.
  • Original box is not required

We do not accept:

  • Not working
  • Broken / Damaged Shell
  • Missing Parts
  • Dirty (Sticky residues or covered in dust, food, skin or any dirt)

Accessories

  • Accessories must be fully working and in a clean satisfactory condition with no damage.
  • We ask batteries are removed before sending in
  • Original packaging is not required

We do not accept:

  • Not working
  • Broken / Damaged
  • Missing Parts
  • Dirty (Sticky residues or covered in dust, food, skin or any dirt)
  • Signs of battery leakage

Skylanders, Amiibo, LEGO Dimensions, Disney Infinity & Funko POP

  • Must be fully functional with all parts included
  • The figures must be in good condition with no damage

We do not accept:

  • Not working
  • Broken / Damaged
  • Missing Parts / stands
  • Not genuine
  • Dirty (Sticky residues or covered in dust, food, skin or any dirt)
  • Signs of being chewed

LEGO

  • We only accept LEGO, Technic, Bionicle and DUPLO.

We do not accept:

  • Damaged or worn
  • Dirty (Sticky residues or covered in dust, food, skin or any dirt)
  • Not genuine
  • We do not accept Mega Blocks, Knex, Kre-O etc

Warhammer

  • Products must be games workshop products
  • We do not accept copies or 3D prints of Games Workshop
  • We do not accept miniatures that have been converted using non games workshop bits
  • Must not be bent or melted
  • Must not be painted in enamel paints
  • Must not be missing any pieces
  • Must not be broken
  • We do not accept paints or glue
  • We do not accept paint brushes, clippers or other modelling equipment
  • We do not buy rule books from previous editions
  • We do not buy dwarf magazines
  • Items do not need to come in original boxes
  • We do accept multiple of the same item


Any items found missing from an offer will not be paid for.


All orders are subject to our acceptance at our sole discretion. All items are checked by our quality control team. Webuygames.co.uk will not make payment for any item not meeting the condition guidelines set out on the website and Webuygames.co.uk decision on this is final. Items that fail the quality process or ones sent that have not been included in the original trade can be returned at the expense of the customer as set out in ‘Return Postage Costs’ below. Any items which the customer does not wish to be returned will be recycled responsibly.

RETURN POSTAGE COSTS

CD, DVDs & Video Games Consoles Books Lego KG Video console accessory Figurine / Funko / Miniature
£1.00 £5.00 £2.40 £2.40 £2.40 £1.00

If any of your items don’t pass our Acceptance Guidelines / Quality Checks you will be informed of this by email and given 5 working days to arrange a collection / pay for the return of the items. If we do not hear from you within 5 working days, the items that don’t pass our Acceptance Guidelines / Quality Checks will be recycled by us in a responsible manner and you will not be paid for them.

*If the book is over 1KG, the postage costs may be more and the seller will be informed of this in advance.

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